Frequently Asked Questions
Answers to any question about tb88
Detailed answers on deposits, withdrawals, accounts, and support — all in one place.
To make your experience at tb88 as smooth as possible, we have compiled the most common questions in one place. Below you will find questions and answers organised into four sections — how to get support, making deposits, withdrawing money, and managing your account. Every answer is written in plain language so any player can quickly find the information they need. If your question is not listed here, contact us directly via our 24/7 live chat or email.
Help Centre Questions about Support
Before contacting support, keep your tb88 account username or registered email address handy, along with the time the issue occurred, and if possible, a screenshot or error message. For payment-related issues, also have the transaction reference number ready. Providing these details will help the support team resolve your issue much faster.
tb88 has two support channels. First, 24/7 live chat through the site — this is the fastest option. Second, you can contact us by email: [email protected]. Both channels offer support in Bengali and English. For urgent matters, live chat is the most effective choice.
Yes, the tb88 support team is active seven days a week, 24 hours a day. Night or dawn, holidays or working days — you can reach us via live chat or email at any time. For immediate assistance on big match or tournament nights in particular, use live chat.
Absolutely. The tb88 support team can assist in both Bengali and English. If you write your question or issue in Bengali, you will receive a reply in Bengali. The entire service has been built with Bangladeshi players in mind, so feel free to reach out in Bengali without hesitation.
After you send an email, the tb88 support team tries to reply as quickly as possible. For urgent matters, live chat provides the fastest resolution. Including detailed information in your email — such as account details, the nature of the issue, and screenshots — will make the support response more effective.
Deposit Depositing Money
After logging into your tb88 account, go to the "Deposit" option and select bKash. Enter your bKash number and the deposit amount, then confirm the payment to the designated bKash merchant number. The minimum deposit amount is ৳100. Your account balance is usually updated within a few minutes.
Yes, Nagad is a supported payment method at tb88. Go to the deposit page, select Nagad, and enter your Nagad number and amount. Then confirm the payment through the Nagad app or by dialing *167#. The minimum deposit amount is ৳100 for all methods.
tb88 generally does not charge any extra fees on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may charge a small transaction fee according to their own rules. Bank transfer charges from your bank may also apply. tb88 itself does not charge any deposit fee of its own.
First, wait a few minutes, as there can sometimes be a slight delay in system updates. If your balance still has not appeared, contact our support team on live chat with the transaction reference number or a screenshot. They will quickly verify and resolve the issue.
The minimum deposit amount at tb88 is ৳100 for all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. That means you can start playing with as little as ৳100.
Withdrawal How to Withdraw Money
At tb88, the withdrawal process generally takes between 30 minutes and 3 hours to complete. If more time than this has passed, first confirm that your account has been fully verified and that any bonus wagering requirements have been met. If the issue persists after that, contact support via live chat.
Yes, the withdrawal service at tb88 is available seven days a week, twenty-four hours a day. You can submit a withdrawal request at any time — night, Friday, or Saturday. The standard processing time of 30 minutes to 3 hours remains the same regardless of the day of the week.
The minimum withdrawal amount at tb88 is ৳800. Withdrawal requests below this amount will not be accepted. So before submitting a withdrawal, make sure you have at least ৳800 in your wallet balance.
For security purposes, tb88 only processes withdrawals to the mobile wallet or bank account registered in the player's own name. It is not possible to withdraw directly to another person's number or account. This is an important policy to keep your funds secure.
tb88 currently supports five withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfer, major Bangladeshi banks such as Dutch Bangla Bank, Islami Bank, and BRAC Bank are supported. It is advisable to match your withdrawal method with your deposit method.
Account Questions about Your Account
To open an account at tb88, you need a valid mobile number, an email address, and a strong password. During registration, enter your correct name and date of birth — these will be required for payment verification later. Please note that tb88 is for persons aged 21 and over only.
Some information can be updated from your account profile, such as your contact address or preferred payment method. However, changing core identity-related details such as name or date of birth requires assistance from the support team. A valid document may be requested for identity verification.
Click the "Forgot password?" link on the login page and enter your registered email address. A password reset link will be sent to your email within a few minutes. If you do not receive the email, check your spam folder. Contact the support team if you continue to have trouble.
No, according to tb88's policy, each player may hold only one account. If multiple accounts belonging to the same person are detected, they may be closed and there is a risk of the balance being forfeited. If you have trouble accessing your existing account, contact support directly instead of opening a new one.
If you find your account is suspended or locked when trying to log in, do not panic. Email [email protected] or contact us via live chat immediately. Provide your registered email and username, and the support team will review the situation and offer a quick resolution.
Still have questions?
If the answers above did not solve your issue, our support team is always here for you. Chat with us directly on live chat or send us the details by email — support is available in Bengali.